Best Practices for both locations of The Roxbury, Contemporary Catskill Lodging

Dearest Guests,

After being shut down for months, we were so grateful when the day came in the summer of 2020 to welcome all of you back to The Roxbury’s two locations. It was a gut-wrenching time for us, but we know not any more so than what you and, well, the whole world went through. When we reopened, we announced our new COVID-19 best practices and safety operating guidelines that detailed the revamping of some old policies and procedures and, after careful research and closely following guidelines issued by the CDC and the NYS Dept. of Health, many NEW policies and procedures. 

In mid-2021 it looked like we were entering what we hoped were the final stages of the devastating and confusing COVID-19 pandemic and had started to remove some of our new policies but then the Delta variant surge began and we had to switch gears again. And then just as we were about to remove policies AGAIN, the Omicron surge began in early 2022 so once again we kept policies in place. We now find ourselves in late winter 2022 and now that the CDC has changed many of its guidelines and most local governments and school systems are slowly changing, we feel confident that we can also relax some of our policies. However, we are continuing to publish this document on our website and in our guest rooms in an effort to explain our ongoing commitment to keeping everyone safe and because so many of our guests have told us that because of their own health status or degree of comfort, they still want to travel to someplace that is maintaining some COVID-19 protocols.

Our original “COVID-19 Safety Operating Guidelines” document can still be found on our website. We encourage our guests to read this document to more fully understand the journey we went through (and are still going through) with instigating new or amended policies and procedures vs. amenities put on hold that we have brought back vs. new “hybrids” that combine the old and new. We hope that you will understand that it is still an ongoing process with a moving target, some of which is now also dictated by a new frustrating phenomenon surrounding the searching and hiring of enough labor to satisfy operations at full capacity.

Therefore, we would like to share with you the following bullet points that outline our current COVID-19 best practices. Please note that this is an “abridged” version and does not reflect all new, hybrid, or reinstated procedures happening both in the front and back of house operations.

If you really read all of that, we are impressed. We love you, our guests. Without you, we’re nothing. Thank you, thank you, thank you for coming to see us.

-Greg and Joe