Best Practices for both locations of The Roxbury, Contemporary Catskill Lodging

Dearest Guests,

After being shut down for months, we were so grateful when the day came in the summer of 2020 to welcome all of you back to The Roxbury’s two locations. It has been a gut-wrenching time for us, but we know not any more so than what you and, well, the whole world has gone through. When we reopened, we announced our new COVID-19 best practices and safety operating guidelines that detailed the revamping of some old policies and procedures and, after careful research and closely following guidelines issued by the CDC and the NYS Dept. of Health, many NEW policies and procedures.

Now that we are entering what we hope are the final stages of this devastating and somewhat confusing pandemic, we find ourselves in a situation where our guests and our employees have varying (and sometimes widely varying) comfort levels surrounding the return to “business as usual” in the way it was prior to the world’s knowledge of the COVID-19 virus. We know that we cannot keep everyone happy at all times, but it is the very essence of hospitality to at least try! So, to acknowledge the varying degrees of comfort levels while still maintaining the most stringent safety protocols, we are continuing to publish this document on our website and in our guest rooms in an effort to explain our ongoing commitment to keeping everyone safe. And also our effort to eradicate some of the fear we all lived through and bring back more fun! Our original “COVID-19 Safety Operating Guidelines” document can still be found on our website. We encourage our guests to read this document to more fully understand the journey we went through (and are still going through) with instigating new or amended policies and procedures vs. amenities put on hold that we have brought back vs. new “hybrids” that combine the old and new. We hope that you will understand that it is still an ongoing process with a moving target, some of which is now also dictated by a new frustrating phenomenon surrounding the searching and hiring of enough labor to satisfy operations at full capacity.

Therefore, we would like to share with you the following bullet points that outline our revised COVID-19 best practices and guest stay guidelines. Please note that this is an “abridged” version and does not reflect all new, hybrid, or reinstated procedures happening both in the front and back of house operations.

If you really read all of that, we are impressed. We just want you to know how very seriously we are still taking COVID-19 while also wanting to make our guest experience the best that it can possibly be.

We love you, our guests. Without you, we’re nothing. Thank you, thank you, thank you for coming to see us.

-Greg and Joe

P.S. The New York State Hospitality and Tourism Association and the State of New York recommend that all entities conducting business during the coronavirus pandemic issue a General Liability Statement. We hate using legalese, but we feel that issuing this statement is something we must do. Using their recommended template, following please find the General Liability Statement of Masserson Properties, Inc:

The Roxbury Motel and The Roxbury at Stratton Falls are absolved of all liability for anyone infected with coronavirus during their stay. By staying at The Roxbury Motel or The Roxbury at Stratton Falls, you voluntarily assume all risks related to exposure to COVID-19. We will take all measures necessary to keep our property as safe and comfortable as possible for our guests amid the coronavirus pandemic, but please understand that there is a shared responsibility between guests and The Roxbury Motel and The Roxbury at Stratton Falls.